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The Fraternal Order of Police believes these funds would be better served if allocated to morale-boosting programs. While this is not an exorbitant sum for a government agency to spend on training, we question whether this is an effective use of taxpayer's money.
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"The Charlotte-Mecklenburg Police Department's (CMPD) recent decision to hire the DiJulious Group, a national consulting firm, to train officers on "customer service" demonstrates the agency's prioritization of external appearance above officer welfare.ĬMPD will pay approximately $60,000 in consulting fees to launch the new customer service program this summer. The Charlotte chapter of the Fraternal Order of Police said in a statement CMPD isn’t spending money in the right place. Not everyone is happy with the new training. Jennings said this will be ongoing training for CMPD employees and he hopes to add a feedback option for Charlotteans. However, in the process of holding them accountable, it doesn’t mean that I need to treat them like less of a citizen,” said Edwards. “People who do things that are wrong, they need to be held accountable. Edwards said every interaction is looked at under a microscope. Jennings said his officers have more than 600,000 interactions with people each year. “Having empathy for people’s situations, making sure that we educate folks on what it is that we are doing.” “We just need to go back to the basics,” he said. “We get called when something is wrong.”Įdwards is one of the first officers in the country to go through a unique customer service training to help improve interactions with communities. “We don’t get called to the birthday parties, the high school graduations,” said Edwards. “It just replenishes what it is or revitalize what it is that I have to do and what it is that I’m called to do every day,” he said.Įdwards knows not every encounter with police is positive. Edwards joined CMPD because his mother was a police officer and he wanted to work with kids and teens to help keep them on the right track. Officer Bruce Edwards has worked with CMPD for 16 years and said while this training is different, it helps bring officers back to the basics.
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When we changed our name from Mosaic Clubs to Bobby Jones Links, we spent tens of thousands of dollars and countless days being trained by Ritz Carlton and Chick-Fil-A experts on how to create a customer service culture that was remarkable and sustainable. Unless it’s an elite club, service is not something most clubs can brag about. Not many clubs deliver really fantastic customer and member service.